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Terms and Conditions

Workshops

Workshop Registration & Payment 
- All workshops require advance registration. Spaces are limited and allocated on a first-come, first-served basis.  
- Full payment is required at the time of booking to secure your spot.  
- Payments can be made online via our website 

Cancellations & Refunds
- If you need to cancel your registration, a full refund will be provided if cancellation is made at least 7 days before the workshop date.  
- Cancellations made within 7 days of the workshop are non-refundable. However, you may transfer your spot to someone else.  
- In the event of insufficient registrations or unforeseen circumstances, we reserve the right to cancel the workshop. In this case, participants will receive a full refund.

Arrival & Punctuality
- Please arrive 10-15 minutes before the start of the workshop to allow time for settling in. Workshops will start promptly at the scheduled time.  
- Late arrivals may miss important instructions and disrupt the session.

Materials & Tools
- All materials and tools required for the workshop will be provided unless stated otherwise.  
- Please handle all tools and materials with care. Any damages to equipment caused by misuse may incur a charge.

Safety & Conduct
- For safety reasons, please follow all instructions given by the instructor.  
- Workshops are intended to be a friendly, inclusive, and creative environment. We ask that all participants respect each other and the instructor during the session.

Photography & Media
- We may take photographs or videos during the workshop for promotional purposes. By attending, you agree to appear in these images unless you inform us otherwise before the workshop begins.

Allergy Information 
- Some workshops may include food or drink, such as tea, coffee, or snacks. If you have any food allergies or dietary restrictions, please inform us in advance so we can accommodate your needs.  
- Please note that we cannot guarantee a completely allergen-free environment.

Custom Orders
- If the workshop includes custom orders (e.g., professionally printed cards), orders will be processed after the workshop, with estimated delivery times provided at the event.  
- Bulk orders can be placed, and pricing will be discussed during or after the workshop.

Liability
- We are not liable for any personal injury, loss, or damage to personal belongings during the workshop. By participating, you agree to assume full responsibility for your actions.

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Shipping and Delivery

We aim to process your order within 48 hours (excluding weekends and holidays) and you should expect your products within 7 days after receiving your order confirmation email. Our delivery charge is £3.50. If you are ordering outside of the UK, expect your order to be processed within 72 hours (excluding weekends and holidays) with an estimated delivery time of 2-3 weeks after receiving your order confirmation email. Our shipping fee is £18 and your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Papers By Mae Ltd is not responsible for these charges if applicable and are the responsibility of the customer.

Privacy Policy

Papers By Mae Ltd is committed to protecting the privacy of data that belongs to our customers, subscribers and followers. Sometimes we do need to request specific personal data or information to enable purchases and improve our customer service.

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Email marketing:

In order to sign up to our mailing list and receive emails and newsletters from Papers By Mae, we request that you provide your name and email address. This information will not be disclosed to any third parties. Should you wish to unsubscribe from our mailing list at any point, your details will be removed immediately from our records.

Returns and exchanges

If you are not happy with your item, we offer returns or exchanges within 28 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. The following principles apply:

  • Faulty items can be returned for a full refund or exchange free of charge

  • All other items can be returned for a full refund or exchange but postage charges must be covered by the customer.  â€‹

Please note the following exceptions to our return and exchange policy:

  • Unless faulty, discounted items are final and cannot be returned or exchanged

  • Returned items must be returned in its original packaging

  • Returned items must have no visible signs of wear or use.

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To initiate a return or exchange, please contact Papers By Mae on admin@papersbymae.co.uk and allow 48hrs for a response during Monday-Friday working hours​.

Cookies

Our website uses cookies to provide you with a better online user experience. We do this by placing a small cookie file on your device or hard drive that includes our website name, plus a unique identifier to record and indicate that you’ve visited that website.

It may also store further information about your activity, such as:

  • How long you spend on the website

  • The links you click on and pages you visit

  • The options, preferences or settings you’ve selected

  • Any items you place in your shopping basket

By visiting Papers By Mae website, you are consenting for us to collect and store this information

Subscriptions Policy

1.These Terms and Conditions govern your subscription to Mae's Canvas Club Watercolour Subscription Box (the "Service"). By subscribing, you agree to be bound by these Terms. Please read them carefully before subscribing.

2. Subscription Plans

  • The Service offers both recurring subscription plans and one-time purchase options.

  • Subscription charges are billed monthly unless stated otherwise.

  • Prices are subject to change. If pricing changes, existing subscribers will be notified at least 30 days in advance.

3. Billing and Payment

  • Payments are processed on the same date each month, corresponding to the date of your initial subscription.

  • You must provide accurate and complete billing information.

  • If a payment fails, Mae's Canvas Club may attempt to charge the payment method again or suspend your subscription.

4. Shipping and Delivery

  • Your first box will be shipped within 7 working days of your initial payment. Subsequent boxes will be shipped on a recurring monthly schedule.

  • Shipping times may vary depending on your location. Mae's Canvas Club is not responsible for delays caused by external factors such as postal service interruptions.

  • Please ensure that your shipping address is accurate. Mae's Canvas Club will not be liable for lost or delayed deliveries due to incorrect address details provided by the subscriber.

5. Cancellations and Refunds

  • You may cancel your subscription at any time. Cancellations must be made before the next billing cycle to avoid being charged for the following month.

  • Refunds are not available for partially used subscription periods or for boxes already shipped.

  • If a box arrives damaged, please contact our support team within 7 days of receiving the box for assistance.

6. Changes to Subscription

  • Subscribers can modify their subscription details (e.g., shipping address) through their account on our website. Changes must be made at least 7 days before the next scheduled shipment.

7. Content Usage

  • The materials and tutorials provided in the subscription box are for personal use only and may not be reproduced or distributed for commercial purposes.

8. Privacy Policy

  • Mae's Canvas Club values your privacy and is committed to protecting your personal data. For details on how your data is collected, used, and stored, please review our [Privacy Policy](insert link).

9. Limitation of Liability

  • Mae's Canvas Club is not responsible for any injuries, allergies, or damages caused by the use of materials provided in the subscription box.

  • Our liability is limited to the cost of the subscription box.

10. Termination

  • Mae's Canvas Club reserves the right to terminate subscriptions at its discretion, including for violations of these Terms and Conditions

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